Production Support Engineer, Toronto

Job Title: Production Support Engineer

Location: Toronto, ON (4x onsite a week)

Employment Type: Contract

Pay Rate: CAD$45 - $50/HR INC

Interview Type: Face 2 Face (Onsite Interview Only)

Job Description

Monitoring and Alerting Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.

Incident Response Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.

Automation Automate repetitive tasks and processes to improve efficiency and reduce manual effort.

Performance Optimization Identify and address performance bottlenecks to ensure systems run efficiently and effectively.

Infrastructure Management Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.

Capacity Planning Plan for future capacity needs to ensure systems can handle anticipated workloads.

Release Engineering Develop and maintain processes for deploying software updates and releases.

Collaboration Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.

Documentation Maintain clear and concise documentation of systems, processes, and procedures.

Continuous Improvement Identify areas for improvement and implement changes to enhance system reliability and performance.

Skills and Qualifications Cloud Platform (OCP, Microsoft Azure)

Required Skills

8+ Years experience in production support handling Prod incidents.

Excellent knowledge of OCP and windows environment.

Monitoring tools (Dynatrace, Splunk).

Operating System (Windows, Linux)

Scripting (Shell Scripting, Python, Power Shell)

Ansible

Database (MySQL, Oracle, SQL database management)

Container Services (Kubernetes)

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