Intake Call Agent&Administrator (12-18 Month Contract), Toronto

Intake Call Agent&Administrator (12-18 Month Contract) Job Category : Intake

Requisition Number : INTAK001110

Posted: April 30, 2026

Full-Time

Hybrid

Locations North York, ON M2R3V3, CAN

Pay or shift range: $51,000 CAD to $66,000 CAD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

Description Key Responsibilities

Answer and log incoming calls and route to the appropriate clinical worker, take messages, respond to inquiries and provide information to clients, visitors, and workers as required.

Support clinical assessment team with administrative call support.

Maintain accurate and timely client‑related documentation and records.

Conduct searches in case management systems (Matrix and CPIN) and archived systems as required; document and report search findings.

Liaise with other Children’s Aid Societies (CAS) as required in responding to case transfers, etc.

Organize, maintain, and coordinate office records and files in their proper electronic and physical locations.

Represent the Agency's mission, vision and values.

Perform other duties as assigned.

What You Will Bring:

Post‑Secondary degree/diploma in Office Administration

2 years of related experience in social services or working with a community agency

Knowledge and experience in complex database systems, case management systems and/or CMS systems

High proficiency in Microsoft Office package

Strong technical skills, good understanding of digital data systems, and a demonstrated strong ability to learn and master the use of new systems.

Strong telephone etiquette and the ability to handle hostile clients and referring agencies.

Knowledge of Jewish history, culture, and community resources is a strong asset.

Comprehension of Russian, Hebrew and/or French or another language reflecting the local community will be considered a strong asset.

Associate's degree or better in Nonprofit Administration or related field.

Application Process If you are interested in applying for this position, please submit your résumé and cover letter by visiting the Career Opportunities page at .

Equal Opportunity Jewish Family and Child Service is committed to the principle of equal opportunity in employment and welcomes candidates from diverse backgrounds. Accommodations during all phases of the hire process will be made wherever possible. Please advise us if any accommodations are required.

Applicant Information We thank all applicants for their interest; however, only those considered for an interview will be contacted.

Experience 2 years of related experience in social services or working with a community agency.

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