Field Supervisor - New Installations&Modernizations, Toronto

We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances the quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest‑technology engineering as well as mechanical and micro‑technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well‑known buildings throughout Canada, including Scotia Plaza, Bay&Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Field Supervisor - New Installations&Modernizations Your main responsibilities The Field Supervisor– New Installations (NI) and Modernization (MOD) is responsible for the installation of new construction and modernization projects through conforming to customer and company requirements as related to quality improvements, safety, cost improvement and customer satisfaction in support of Branch objectives. They are responsible for managing, coaching and training field employees as well as health and safety requirements.

Safety and Supervision

Lead field employees through providing mentorship, guidance and constructive feedback to promote employee development

Coach and persuade field employees on Schindler’s methods of safety, quality and productivity

Identify training needs and deliver training (safety&technical) to field employees

Monitor work of field employees from both a quantitative and qualitative point of view, including approval of time tickets and maintenance of vacation schedules

Investigate employee incidents and near misses, and support early and safe return to work initiatives. Conduct regular safety observations and ensure correct usage of PPE.

Manage new installation and modernization work in area of responsibility within framework of financial budget

Manage field technician manpower to maximize business results

Process and Quality Management

Monitor job completion check points and implement required corrective action in order to drive installation and modernization performance to BDP model and meet ISO standards

Ensure each installation and modernization project meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer

Ensure compliance with requirements issued by local and government authorities

Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.

Evaluate and initiate requests for tooling where such tooling would support productivity improvement

Customer Service and External Relations

Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while costs are minimized

Ensure customer needs or enquiries are met in a prompt, professional manner by providing clear communications.

Demonstrate to customers that they are receiving fair value for their expenditures

Communicate with and influence business agents, inspectors, etc., in resolving disputes

Maintain and manage pro‑active relationships with Union business agent

What you bring

Post Secondary degree– preferably in Engineering or Project Management

3-5 years in elevator industry or related experience, or a similar industry which includes the supervision of capital equipment installation

Excellent leadership skills and demonstrated ability to solve problems

Ability to coach, mentor and guide team members

Strong communication skills, organization skills and ability to work without supervision

Self motivated team player with record of achieving results

Work flexible hours as business demands

What’s in it for you?

Competitive Salary (commensurate with experience)

Competitive Bonus Incentive Program or Commission Plan

Wide range of professional and leadership development opportunities

Competitive Extended Health, Dental&Vision Plans

Generous Paid Time Off Plans

Tuition Reimbursement Program

Competitive Group RRSP with Company Match

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

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