Senior Customer Success Manager (Transformation Advisor), …, Toronto

Description As a Senior Customer Success Manager (Financial Services) at AWS Canada, you will be the strategic partner for some of Canada’s most complex financial institutions guiding them through multi-year cloud and AI transformations that reshape how they operate, compete, and serve their customers.

Key Job Responsibilities

Drive measurable business outcomes by leading cloud and AI transformation engagements, accelerating value realization across migration, adoption, and strategic technology launches.

Identify and address the systemic barriers that stall financial institutions on their transformation journeys, helping customers build the governance, operating models, and data infrastructure needed to sustain progress.

Initiate and lead executive-level engagements, co-innovation sessions, and strategic summits, expanding relationships across Lines of Business, Product, and Technology at VP level.

Provide program-wide visibility and coordination across multiple workstreams, applying structured delivery mechanisms and measurement frameworks to ensure customers realize the value of their AWS investment.

Develop repeatable mechanisms, contribute to internal enablement, and mentor peers to raise the standard for how AWS delivers customer success in Canada.

A day in the life This role sits at the intersection of technology and business strategy. You don’t need to build cloud infrastructure, but you need to understand it well enough to earn the trust of the engineers who do. You might translate a complex AI solution into a business case for a CFO, advise a client on migrating critical workloads to the cloud, and align stakeholders across a large,matrixed financial services organization. If you thrive in environments where technical depth and executive communication are equally valued, this role is for you.

Basic Qualifications

5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

Experience leading large-scale digital or cloud transformation programs across multiple workstreams

Experience managing executive-level relationships at VP or Director level and above in complex, matrixed organizations

Experience working in or with the Financial Services sector, including knowledge of regulatory environments, compliance requirements, and digital banking trends

Experience in program management, including the application of structured delivery methodologies and risk mitigation practices

Experience with cloud architecture concepts, AI adoption strategies, data strategy, and cloud migration approaches

Preferred Qualifications

Cloud Technology Certification, or AWS certification, such as AWS Solutions Architect, or a similar cloud certification

Benefits and Compensation The base salary range for this position is listed below. As a total compensation company, Amazon’s package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life&AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being.

CAN, ON, Toronto - 126,000.00 - 210,400.00 CAD annually

Equal Opportunity Employer Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.

Company Amazon Web Services Canada, Inc.

Job ID A10412991

#J-18808-Ljbffr