Senior Customer Success Manager (Transformation Advisor), …, Toronto

As a Senior Customer Success Manager (Financial Services) at AWS Canada, you will be the strategic partner for some of Canada's most complex financial institutions, guiding them through multi-year cloud and AI transformations that reshape how they operate, compete, and serve their customers. This is not a support role. This is not a sales role. It is a strategic role at the intersection of technology, business strategy, and organizational change.You will serve as the primary point of accountability for your customers' cloud and AI transformation journeys— accelerating value realization, de-risking execution, and deepening the AWS partnership at every level of their organization. Key Responsibilities

Drive measurable business outcomes by leading cloud and AI transformation engagements, accelerating value realization across migration, adoption, and strategic technology launches. Identify and address the systemic barriers that stall financial institutions on their transformation journeys, helping customers build the governance, operating models, and data infrastructure needed to sustain progress.Initiate and lead executive-level engagements, co‑innovation sessions, and strategic summits, expanding relationships across Lines of Business, Product, and Technology at VP level. Provide programme‑wide visibility and coordination across multiple workstreams, applying structured delivery mechanisms and measurement frameworks to ensure customers realise the value of their AWS investment.Develop repeatable mechanisms, contribute to internal enablement, and mentor peers to raise the standard for how AWS delivers customer success in Canada. Basic Requirements

5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realising customer benefits, and successful program completion. Experience leading large‑scale digital or cloud transformation programs across multiple workstreams.Experience managing executive‑level relationships at VP or Director level and above in complex, matrixed organisations. Experience working in or with the Financial Services sector, including knowledge of regulatory environments, compliance requirements and digital banking trends. Experience in program management, includingthe application of structured delivery methodologies and risk mitigation practices.Experience with cloud architecture concepts, AI adoption strategies, data strategy and cloud migration approaches. Preferred Requirements

Cloud Technology Certification or AWS certification, such as AWS Solutions Architect or a similar cloud certification. Compensation&Benefits

Base salary range: $126,000– $210,400 CAD annually. Total compensation may include sign‑on payments and Restricted Stock Units (RSUs). Amazon offers comprehensive health insurance (medical, dental, vision, prescription, basic life&AD&D), RRSP, DPSP, paid time off and other well‑being resources. 5+ years leading large‑scale technical or engineering programmes; experience with cloud and digital transformation; executive relationship management at VP level and above; financial services sector knowledge; programme management expertise; cloud and AI fluency

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