Bilingual Customer Service Representative, Toronto

Overview Job Title: Customer Service Representative

Department: Customer Service

Location: Toronto, ON

Compensation: $45,000 - $55,000 / year

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We are agile and innovative, and we seize opportunities to bring diverse perspectives to our work.

Responsibilities

Respond to customer enquiries through various communication channels

Communicate, including in writing, in clear, correct, concise, professional and positive ways

Assess customer needs and address issues in a timely manner, including appropriate customer follow‑up

Contribute to a positive, supportive work environment by attending work daily, and accepting assigned tasks as required to meet business needs

Deliver consistent, quality service to customers

Meet required productivity and quality objectives

Use online systems to gather information required and resolve issues

Track and monitor customer issues using online systems

Provide complete information and include any additional information to ensure First Contact Resolution

Raise and vet ideas and trends to promote continuous improvement

Promote other financial services and options as appropriate

Qualifications

Strong proficiency in English for communication with customers and colleagues in all locations.

Strong proficiency in French for communication with customers and/or colleagues in Quebec, as required.

Strong collaboration skills

Advanced communication and service skills

Strong skills in adaptability, responsibility to team and customers

Proficient business writing skills

Strong attention to detail

Ability to multi‑task and maintain a fast pace

Benefits

Flexible work arrangements with monthly financial allocations to support your work‑life balance

Generous starting paid vacation time, plus additional vacation days for every year of service

Paid volunteer day so you can dedicate time to a cause you are passionate about

Paid personal and wellness days to support your total wellbeing

Educational assistance of up to $3,500 a year (with approval from your manager)

Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you

Up to 14% of combined contributions to the RRSP matching program

Family‑friendly maternity/parental leave

Many more benefits, perks and programs

Securian Canada is committed to providing a barrier‑free work environment and equal access to employment for all qualified applicants. Upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. All information shared during any accommodation request process will be stored and usedonly in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.

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