Concierge - Residential (Toronto, ON)

The role of the Concierge is to provide quick, efficient and courteous service to all Morguard residents&visitors. This role acts as a brand ambassador by providing an engaging and memorable experience from the moment a resident or visitor walks through the door.

How You’ll Make a Difference 1. Concierge Duties

Greets all visitors as they enter or exit the property

Provides information about local features such as shopping, dining, nightlife, and recreation.

Makes customer service, care and satisfaction the priority in every interaction

Strives to provide tailor made solutions to meet specific resident needs

Receives and logs items delivered to residents

Assists the team in emergency situations by directing emergency vehicles and maintaining traffic control as needed

Reports all incidents via the Daily Report and/or Incident Report in accordance with company policies

Regularly patrols property, inspecting all access points for safety and security of residents; participates in monitoring all security cameras, elevators and building systems

2. Administration duties

Assists the Building Manager in day-to-day operations of the building

Ensures that a superior level of service and support is provided to residents

Answers residents’ general inquiries about living in their suite, building and community

Actively supports the Building Manager with lease renewals and retention

Assists with“move-in” and move-out procedures

Any other duties as requested by Management

3. Leasing duties

Greets prospective residents when Building Manager is not present and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.)

Immediately records all telephone and in-person visits on appropriate reports

Assists the Building Manager in showing prospective residents available suites, in processing resident applications and lease agreements

The Expertise You’ll Bring

Completion of High‑School or general education degree (GED)

1+ year of related experience in a sales / admin and in a customer service or related role

Computer skills (Microsoft Office Suite, Yardi, Email, internet)

Core Competencies

Proven track record of following through to achieve results

Strong team player, eager and willing contributor to team success even in areas outside position requirements

Ability to work on flexible schedule, including evenings and weekends

Ability to allocate own time effectively, work well under pressure, and manage tight deadlines

Ability to take initiative, innovate and continuously seek to improve

Preferred Qualifications and Experience

Experience with leasing principles would be an asset

Why You’ll Love Working at Morguard

A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety.

Meaningful opportunities for professional growth and development.

Exposure to a diverse portfolio of real estate assets across North America.

A competitive compensation and benefits package designed to support you and your family.

Support for work‑life balance, along with accessible employment practices that meet AODA requirements.

Inclusive by Nature Diversity is one of our greatest strengths. At Morguard, we provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. We believe in creating a workplace where everyone has the opportunity to grow, contribute, and make an impact.

Commitment to Accessibility Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources—our team is here to support you.

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