Installation Coordinator, Toronto

Operations Full Time Toronto, ON $50,000 - $60,000 CAD per year

Dodds Garage Doors, established in 1958, is Southern Ontario’s trusted leader in garage doors and openers. Proudly serving over 630,000 customers, we’ve earned the Consumers Choice Award for more than 24 consecutive years. Family‑owned and employee‑focused, we deliver 24/7 emergency repairs, preventative maintenance, service, and installations for both residential and commercial customers.

With over 67 years of excellence, Dodds continues to grow across Ontario with a reputation for exceptional service, reliable products, and industry expertise. Our team of problem‑solvers and customer‑focused professionals work together to deliver the best possible experience to every customer.

We are looking for a detail‑oriented and highly organized Residential Installation Coordinator to join our growing operations team. This role is responsible for coordinating installation and service projects, managing scheduling and customer communication, and ensuring projects move efficiently from booking through completion and invoicing.

You thrive in a fast‑paced environment, enjoy coordinating multiple moving pieces, and take pride in delivering an exceptional customer experience. You are proactive, organized, and confident communicating with customers, technicians, and internal teams. You are also a strong problem‑solver who enjoys following established processes while continuously looking for ways to improve them.

If you enjoy turning complexity into smooth operations and helping customers have a seamless experience, this role is for you.

A Day in the Life of a Residential Installation Coordinator Every day brings new challenges and opportunities to keep projects moving smoothly. You will coordinate installations and service jobs while ensuring clear communication between customers, technicians, sales teams, and vendors.

Key Responsibilities

Coordinate and schedule garage door installation and service projects

Review project details and confirm customer information for accurate scheduling and invoicing

Communicate with customers to set expectations for installation timelines and project requirements

Schedule technicians and installers in collaboration with dispatch and operations teams

Monitor project progress and proactively resolve scheduling or product delays

Ensure required materials, equipment, and specialty parts are available for scheduled jobs

Manage warranty requests and coordinate follow‑up service where necessary

Issue final invoices and assist with payment collection after project completion

Respond to customer inquiries and provide updates on project status

Maintain accurate job documentation and updates in company systems

Collaborate with sales, service managers, and purchasing teams to ensure project success

Identify opportunities to improve processes and customer experience

What You Bring

3+ years of experience in customer service, scheduling, or project coordination

Strong organizational and time management skills

Excellent communication and problem‑solving abilities

Ability to multitask and manage competing priorities in a fast‑paced environment

High attention to detail and commitment to accuracy

Proficiency with computers and CRM / scheduling systems (experience with ServiceTitan is an asset)

Positive attitude and a customer‑first mindset

Ability to work collaboratively across teams

Comfortable working in an office environment

Why Join Dodds? We are a team of problem‑solvers, innovators, and customer champions who believe great service starts with great people. When you join Dodds, you become part of a supportive team that values collaboration, accountability, and professional growth.

At Dodds, we believe in:

Customer Obsession– We won’t rest until customers are 100% satisfied

Ownership Mentality– We take pride in our work and the Dodds brand

Problem Solving– We turn challenges into opportunities

Positive Attitude– We approach every day with resilience and enthusiasm

You will work alongside experienced professionals who are committed to helping each other succeed while delivering industry‑leading service.

Job Details Job Type: Full‑time, Permanent

Salary: $50,000– $60,000 per year

Schedule: Monday to Friday

Work Arrangement: In‑person position

Benefits: Health care spending account

Dodds Garage Doors is an equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

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