Consultant, Production Application Support (CAAS - Openshift), Toronto

What You’ll Be Doing You’ll be joining

CIBC’s Application Operations-CAAS

team supporting the Openshift container platform enabling CIBC's digital transformation. You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors.

You’ll be responsible for maintaining infrastructure health and day‑to‑day operational activities, managing escalations and modifying established procedures/approaches to suit specific situations, including 24 x 7 support and coordination of recovery efforts.

To successfully perform the work, you’ll be on‑site full‑time. You will also have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1‑3 days per week on‑site, while other days will be remote.

How You’ll Succeed

Production Support– Investigate OCP/Kubernetes technical issues and prioritize based on severity, risk and/or strategic business needs. Design and implement solutions to prevent recurrence with the end goal of ensuring client satisfaction.

Partnership– Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients and vendors. Ensure internal clients are well‑informed of service updates and environment changes.

Projects Delivery– Act as subject matter expert for new client onboarding as well as projects requiring enhancements to existing configuration. Regular communication with project managers and developers assessing requirements and planning production releases.

Who You Are

You can demonstrate 5 years of experience in supporting Openshift or applications utilizing the Openshift platform. 2+ years experience supporting/deploying/configuring infrastructure resources in Azure. Experience using automated deployment methodologies and toolsets such as Azure DevOps, GitHub, Git Actions, Argo CD. Comfortable using Linux CLI for network/connectivity troubleshooting, certificate management utilizing OpenSSL or Keytool, and HAProxy support. You have experience utilizing tools like Grafana to enhance observability and create alerts for system events. You have basic scripting skills and can enhance with AI to solve problems and work efficiently. It’s an asset if you have experience working with Redis or MongoDB NoSQL databases.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do.

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn. You’re passionate about growing your knowledge and have a strong sense of curiosity.

You’re a certified professional. Bachelor’s degree or equivalent in Computer Science or a technical discipline.

Values matter to you. You bring your real self to work and live our values– trust, teamwork, and accountability.

What CIBC Offers

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day– a paid day off dedicated for you to use to invest in your growth and development.

Subject to plan and program terms and conditions.

What You Need To Know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact .

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency).

We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location Toronto‑CC East 13th Floor

Employment Type Regular

Weekly Hours 37.5

Skills Analytical Thinking, Application Production Support, Brokerage Services, Business Requirements, Identifying Opportunities, Impact Analysis, Implementation Planning, IT Operations Support, Technical Knowledge, Work Collaboratively

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