FCM - Corporate Travel Consultant - Montreal, QC, Québec

FCM - Corporate Travel Consultant - Montreal, QC Job No:

531230-D•

Brand:

FCM•

Work Type:

Full time•

Location:

Quebec•

Categories:

Sales and Customer Service

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

About The Opportunity This role will arrange domestic and complex international travel for busy executives, including air, car, hotel and ground transportation. Before starting, you will participate in three weeks of paid training to boost your knowledge, train on contract airfares and sharpen your Sabre skills. Corporate Travel Consultants handle bookings and ticketing, changes and exchange, as well as exceptional customer service to meet business travelers’ needs. You will also study the travel policies of our corporate accounts and develop a relationship with them so our valued business travelers know their needs are in the hands of a trusted team.

Business hours are 8:00 AM to 8:00 PM ET Monday– Friday. A typical schedule includes a 40‑hour work week with five 8‑hour shifts. The position operates on a rotating schedule to provide coverage throughout business hours. Proficiency in both French and English is required, as the role entails interacting with clients and suppliers who areFrench- and English-speaking.

Key Responsibilities

Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel, considering Canadian-specific travel requirements.

Build rapport and develop a relationship with Canadian business travelers to ensure their business travel needs are met by a trusted team.

Ensure accurate and timely completion of reservations while meeting travelers’ needs.

Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy.

Comprehend and strictly comply with Canadian travel policies and regulations.

Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements.

Deliver consultative support and exceptional customer service throughout the booking process.

Keep clients informed about all necessary travel documents and health requirements for their destinations.

Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares.

Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans.

Other duties and tasks as assigned.

Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported.

Experience&Qualifications

2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers.

In-depth familiarity with current Sabre GDS for fare calculations, itinerary management, and ticket issuance.

Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings.

Proficiency in ticketing procedures and scripting, and the ability to handle complex itinerary changes and exchanges for both international and domestic travel.

Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements.

A polished and professional demeanor when interacting with clients and colleagues.

Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality.

The capacity to make quick and effective decisions to resolve travel-related issues promptly.

Excellent communication skills to keep clients informed and reassured throughout the travel process.

A deep commitment to delivering exceptional customer service with a focus on client satisfaction.

Comfortable and proficient in using travel booking systems and various communication tools.

Strong technical aptitude with the ability to troubleshoot and adapt to new technologies.

Self‑motivated with the ability to work independently and manage tasks successfully.

Reliable, high‑speed internet connectivity required to support core job responsibilities, including video conferencing, access to company systems, and secure handling of company data.

Bilingual French/English required.

Work Perks– What’s in it for you?

Have fun : At the heart of everything we do at Flight Centre is a desire to have fun.

Reward&Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.

Use your smarts : Our people use their quick thinking, expertise, and tenacity to always figure things out.

Love for travel : We were founded by people who wanted to travel and want others to do the same.

Personal connections : We are a big business founded on personal relationships.

Diversity, Equity&Inclusion : Commitment to diversity, equity, and inclusion through initiatives and education.

A career, not a job : We offer genuine opportunities for people to grow and evolve.

We back our people all the way : We are strongly committed to supporting every single employee in their professional and personal development.

Giving Back : Our Corporate Social Responsibility program supports charities through volunteering and fundraising, complemented by our Office Environmental Program.

Benefits Include

Generous paid time off policy

Travel perks/discounts

Health&Wellness Programs and Employee Financial Wellness Services

National/International Award Nights and Conferences

Group benefits including extended health care, dental and vision, gender affirming care, fertility care

Insurance including life, AD&D, critical illness, long‑term disability

Employee Assistance Program

RRSP/RPP with matching

Tuition Reimbursement Program

Employee Share Plan– ability to purchase company stock on the Australian Stock Exchange with partial company match, subject to terms and conditions

Global career opportunities in a network of brands and businesses

Location:

Montreal, QC

For this position, we anticipate offering an annual salary of $50,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $50,000– $67,000. The annual salary range listed represents the total compensation package, excluding benefits.

This posting reflects an active vacancy that we are currently seeking to fill.

We welcome applications from candidates with diverse experiences.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

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