FCM - Corporate Travel Consultant - Montreal, QC, Québec

FCM - Corporate Travel Consultant - Montreal, QC Job no:

531230-D Brand:

FCM Work type:

Full time Location:

Quebec Categories:

Sales and Customer Service

About The Opportunity FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel and ground transportation. You will receive three weeks of paid training to boost your knowledge, train on contract airfares and sharpen your Sabre skills. Our corporate travel consultants handle bookings, ticketing, changes, exchange and queue management, and provide exceptional customer service to satisfy business traveler needs. The business hours are 8:00 AM to 8:00 PM ET Monday– Friday, with a 40‑hour work week and rotating schedule.

Key Responsibilities

Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel, considering Canadian‑specific travel requirements

Build rapport and develop a relationship with Canadian business travelers to ensure their needs are in the hands of a trusted team

Ensure accurate and timely completion of reservations while meeting travelers' needs

Execute all responsibilities within company guidelines for customer service, PNRS documentation, ticketing, invoicing, and maintaining accuracy throughout

Comprehend and strictly comply with Canadian travel policies ensuring adherence to regulations and guidelines specific to the Canadian market

Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements

Deliver consultative support and exceptional customer service throughout the booking process

Keep clients informed about all necessary travel documents and health requirements for their destinations

Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares

Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans

Other duties and tasks as assigned

Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience&Qualifications

2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers

In‑depth familiarity with current Sabre GDS for fare calculations, itinerary management, and ticket issuance

Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings

Proficiency in ticketing procedures and scripting, as well as handling complex itinerary changes and exchanges for both international and domestic travel

Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements

A polished and professional demeanor when interacting with clients and colleagues

Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction

The capacity to make quick and effective decisions to resolve travel‑related issues promptly

Excellent communication skills to keep clients informed and reassured throughout the travel process

A deep commitment to delivering exceptional customer service with a focus on client satisfaction

Comfortable and proficient in using travel booking systems and various communication tools

Strong technical aptitude with the ability to troubleshoot and adapt to new technologies

Self‑motivated with the ability to work independently and manage tasks successfully

Reliable, high‑speed internet connectivity required to support core job responsibilities, including video conferencing and secure handling of company data

Bilingual French/English required, due to the nature of the role, which involves working with both English and French team members

Benefits

Generous paid time off policy

Travel perks/discounts

Health&Wellness Programs and Employee Financial Wellness Services

National/International Award Nights and Conferences

Group benefits including extended health care, dental and vision, gender affirming care, fertility care

Insurance including life, AD&D, critical illness, long‑term disability

Employee Assistance Program

RRSP/RPP with matching

Tuition Reimbursement Program

Employee Share Plan– Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions

Global career opportunities in a network of brands and businesses

Compensation For this position, we anticipate offering an annual salary of $50,000 plus commission/incentive earnings based on achievable targets. The annual salary range listed is $50,000–$67,000, excluding benefits. The total compensation package includes the salary and benefits described above.

We welcome applications from diverse candidates and are committed to providing a barrier‑free hiring and onboarding experience. Accommodation requests are welcomed; please contact our Recruitment Team at .

This posting reflects an active vacancy that we are currently seeking to fill.

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