AI Specialist (Airdrie)

Apply on Kit Job: kitjob.ca/job/2mbioa

Permanent, Full-time

At United Way of Calgary and Area, we believe that united, we make the biggest difference. We’re strongest when we come together to improve local lives and communities—and when we come together as a team, we passionately propel our mission forward. We’re currently looking for an AI Specialist to join our Transformation team. Reporting to the Manager, Applications&AI, the AI Specialist drives AI adoption across the organization by implementing, configuring, and optimizing AI capabilities within our core platforms - Salesforce (Einstein AI, Agentforce, Data Cloud) and Microsoft 365 (Copilot, Copilot Studio, Power Platform) - as well as supporting the effective use of general-purpose AI tools such as Claude, ChatGPT, and Gemini. This is a hands‑on role that involves working closely with business teams to identify high‑impact use cases, translating requirements into technical solutions, and building and deploying those solutions. This exciting new role is essential to maximizing the value of UWCA's technology investments through strategic AI enablement.

What you will do Microsoft Copilot&Enterprise AI

Support the organization‑wide rollout and optimization of Microsoft Copilot, including Copilot Studio development for custom applications and department‑specific solutions

Build RAG (retrieval‑augmented generation) applications using Copilot Studio to enable secure document search and analysis within the Microsoft 365 environment

Develop Power Platform automation solutions (Power Automate, Power Apps) enhanced with AI capabilities

Advise teams on effective use of general‑purpose AI tools (Claude, ChatGPT, Gemini) for content creation, research, analysis, and productivity enhancement

Create guidelines and best practices for prompt engineering and AI‑assisted workflows across different platforms

Salesforce AI Implementation

Implement and configure Salesforce Einstein AI features across Nonprofit Cloud, including Einstein Prediction Builder, Einstein Discovery, and Einstein Copilot

Design, develop, and deploy Agentforce solutions to automate donor inquiries, program information requests, and routine stakeholder interactions

Optimize Data Cloud configurations to enable AI‑powered insights, unified constituent profiles, and predictive analytics

Implement Marketing Cloud AI features including Einstein Engagement Scoring, Send Time Optimization, and Content Selection

Develop AI‑powered automation for fundraising operations including prospect research summaries, proposal generation assistance, and donor stewardship recommendations

Governance&Use Case Discovery

Partner with business teams to identify high‑impact AI use cases and translate requirements into technical solutions

Support the development of AI training programs for staff at varying skill levels, from foundational literacy to platform‑specific capabilities

Contribute to the AI governance framework, including policies for data classification, tool usage guidelines, and ethical AI principles

Monitor AI model performance, analyze outcomes, and continuously refine configurations to improve results

Document technical configurations, best practices, and lessons learned to build organizational knowledge

Support external consulting engagements by sharing expertise with funded agencies and partner nonprofits seeking to adopt AI

What you will bring Experience

Post‑secondary education in Computer Science, Information Systems, Business Technology, or a related field; equivalent combination of education and experience will be considered

2 to 4 years of experience implementing, configuring, or supporting enterprise platforms with AI capabilities

Hands‑on experience with at least one of: Salesforce AI features (Einstein, Agentforce) or Microsoft Copilot/Copilot Studio

Working knowledge of general‑purpose AI tools (Claude, ChatGPT, Gemini) and practical understanding of prompt engineering principles

Strong understanding of data management, integration patterns, and how AI models leverage organizational data

Demonstrated ability to gather requirements from business stakeholders and translate them into technical solutions

Experience developing training materials or delivering technology training to diverse audiences

Excellent written and verbal communication skills with ability to explain complex technical concepts to non‑technical stakeholders

Qualifications

Salesforce certifications such as Salesforce AI Associate, Salesforce AI Specialist, Administrator, or Agentforce Specialist

Microsoft certifications in Copilot, AI, or Power Platform (e.g., MS‑900, AI‑900, PL‑900)

Other AI certifications or credentials demonstrating commitment to the field

Experience with Salesforce Nonprofit Cloud or Nonprofit Success Pack (NPSP)

Background in fundraising operations, donor management, or nonprofit technology

Experience with service design, human‑centered design, or change management methodologies

Knowledge of Canadian privacy legislation (FOIP, PIPA) and data protection requirements

Attributes

Technical Problem‑Solving: Strong analytical skills with the ability to diagnose issues, identify root causes, and implement effective solutions across multiple platforms

Business Acumen: Understanding of how AI capabilities translate to business value, with ability to prioritize use cases based on organizational impact

Collaboration: Works effectively with cross‑functional teams including developers, business analysts, innovation staff, and end users

Communication Excellence: Adapts messaging for technical and non‑technical audiences; skilled at building enthusiasm for new technologies

Continuous Learner: Demonstrates intellectual curiosity and commitment to staying current in the rapidly evolving AI landscape

User‑Centric Approach: Focuses on end‑user experience and adoption, ensuring solutions are practical, accessible, and address real needs

Ethical Judgment: Strong commitment to responsible AI use, data privacy, and alignment with organizational values

Work Environment Our team values the flexibility that hybrid work offers, while also recognizing the importance of in‑person collaboration. Our office is located in Calgary and employees are expected to work in the office on Tuesday, Wednesday and Thursday. Our hybrid approach strengthens our culture of collaboration, innovation and learning while being flexible where possible.

United Way is a not‑for‑profit organization that has played a vital role in our community for 85 years. As a social impact organization, our mission is clear: we mobilize communities for the common purpose of working together to create lasting social change. In addition to meaningful work where you can have an impact, United Way also offers a comprehensive compensation, advantages and time off package, a hybrid work environment, and a variety of professional development opportunities.

Our Commitment to an Inclusive Culture We are committed to creating an inclusive culture where everyone feels valued and respected, and that reflects the diverse community we serve. We welcome applications from all qualified candidates and encourage candidates with diverse backgrounds, experiences, styles, and abilities to apply. If you require accommodation at any stage of the hiring process, please let us know.

To Apply Send cover letter, resume and salary expectations by 4:00 pm May 28, 2026, to:

Subject Line: AI Specialist– Your Name.

To learn more about the United Way of Calgary and the Area, please visit our website at .

We thank all applicants for their interest and effort in applying for this position, however, only those being considered will be contacted.

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