Terminal Manager (Multi-terminal Operations) - airdrie, Airdrie

Job Summary

The Terminal Manager will oversee our Calgary&Edmonton terminals and is responsible for leading and managing all local operational functions, including dock operations, local driver performance, fleet maintenance coordination, and terminal safety compliance. While key support functions such as dispatching, customer service, and health&safety are centralized at our Calgary head office. The Terminal Manager plays a vital role in executing terminal-level operations and ensuring service excellence in collaboration with the broader operations team. Role Purpose

The Terminal Manager is accountable for end-to-end operational execution across all terminals within the network. This role owns service performance, productivity, cost control, safety, and compliance, and serves as the operational second-in-command to the President. The Terminal Manager provides unified leadership across terminals, ensures consistent standards, and drives continuous improvement while developing leaders beneath them.Reporting Relationship

Reports to: Director of Operations (Acting: President) Direct Reports: Operations Supervisors (per terminal) Core Accountabilities

Own operational performance across all terminals, including on-time service, productivity, safety, cost control, and OS&D; outcomes at the trend and prevention level Act as the single point of accountability for terminal-level execution and performance Translate company strategy into terminal operating plans and priorities Lead, coach, and hold Operations Supervisors accountable to clear terminal-level KPIs, including dock accuracy, handling quality, and OS&D; prevention Review OS&D; trends, repeat failures, and root causes, and ensure corrective actions (training, discipline, SOP updates) are implemented Collaborate closely with the Operations Manager to ensure terminal execution aligns with network plans, routing strategies, and OS&D; prevention measures Escalate systemic OS&D; issues, safety incidents, and major customer issues to the Director of Operations Drive continuous improvement in dock handling, freight integrity, and resource utilization Ensure consistent application of SOPs, policies, and compliance standards within assigned terminals Education and Experience Requirements

Diploma or Degree in Logistics, Supply Chain, Business Administration, or 5 years of equivalent business experience. 7-10+ years of experience in LTL or P&D; terminal operations, including managing drivers and dock personnel. Experience and knowledge of the operation of Vehicles (Trucks / Vans), Trailers and attached equipment such as power tailgates, heaters, and reefers. Strong familiarity with transportation compliance and fleet coordination. Qualifications / Skills

Ability to manage a P&L; and operating budget. Leadership skills/Ability to lead and manage small teams. Proficient use of English, both written and spoken; additional languages considered an asset. Familiar with the National Safety Code and Provincial Transportation rules and regulations as they may apply. Geographical knowledge or the ability to quickly learn it.Ability to coordinate and manage a driver team. Task-oriented - self-engaging.

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