Veterinary Assistant Department Head, Airdrie

Job description

Love animals? Thrive in a fast-paced environment? Ready to take the next step into a leadership role? We’re looking for a Full-Time Veterinary Technician Assistant (TA) Department Head to join our dynamic team at City Centre Animal Hospital! This is the perfect opportunity for someone who is hands‑on, team‑oriented, and eager to grow in the veterinary field while helping guide and support a strong TA team.

Leadership Responsibilities

Oversee and maintain TA team flow throughout the workday to ensure efficiency and patient care standards are met

Coordinate and assign daily tasks and responsibilities to the TA team

Create and manage break schedules to ensure appropriate coverage at all times

Act as a point of support and guidance for TA team members during shifts

Support onboarding and training of new TA team members

Communicate effectively with leadership regarding workflow, staffing needs, and any concerns

Lead by example in maintaining a positive, respectful, and team-oriented work environment

Ability to meet the physical demands of the job. Work requires lifting, carrying, and restraining animals (will be assisted by other staff members in lifting animals over 40 lbs.). Should be able to lift 40 lbs on own.

TA Responsibilities

Assist veterinarians during examinations and procedures

Restrain animals safely and humanely during examinations and treatments

Prepare and maintain examination rooms, treatment area, and surgical suite, ensuring they are clean and stocked with necessary supplies

Maintain accurate patient records and update client information in the system

Provide compassionate care to animals and excellent service to pet owners

Assist in scheduling appointments and maintain the appointment calendar

Assist in answering phone calls, emails, and other client inquiries

Assist veterinarians and veterinary technicians with various tasks as needed

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Experience

Previous experience working in a veterinary clinic or animal hospital is required

Prior leadership or supervisory experience is considered a strong asset

Strong understanding of veterinary workflow and team dynamics

Familiarity with veterinary terminology and common pet medications is beneficial

Excellent customer service skills with the ability to handle difficult situations calmly and professionally

Strong organizational and leadership skills with attention to detail

Why City Centre Animal Hospital? Let’s talk benefits!

Comprehensive Extended Health Benefits (includes Dental&Vision!)

Wellness Spending Account

RRSP Matching

Paid Sick Days

Continuing Education Resources

Employee Assistance Program

Staff Hospital Discounts

Schedule Requirements Must be available for a variety of shifts throughout the week that can include evenings and weekends. Schedules typically move on a monthly rotation but can be adjusted as needed.

If you’re ready to step into a leadership role, support a growing team, and make a meaningful impact every day, we encourage you to apply. We’re excited to welcome the right person to our team

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